Washington Self-Insurers Association’s

Claims Management Training Series
October/November 2009

The Radisson Gateway Hotel
SeaTac, WA

Introduction to Claims Management - October 12-13, 2009

Complex Claims Management - November 16-17, 2009

 

About WSIA’s Claims Management

Training Series

Click Here To REGISTER for
Introduction to Claims Management - October 12-13, 2009

Click Here To REGISTER for
Complex Claims Management - November 16-17, 2009

This training series is an essential resource for anyone working in Self-Insurance for Workers’ Compensation in Washington State. Both courses are two days in length (no split registrations) and cover the key topics of claims management.  Each of the courses serves to help attendees increase their on-the-job effectiveness and provides a take away reference manual.

Introduction to Claims Management replaces Claims 1 and 2 and is for those individuals newer to claims (generally those with less than three years claims experience).  In this course, we will provide a brief history of workers’ compensation, and provide instruction on basic claims handling, in the following areas:  compensability investigation, communication, medical management, disability management, litigation management, integrating investigation, medical, disability and litigation management, claim closure, and permanent partial disability compensation.  There will only be a brief overview of calculations. Attendees will build a claim file from handouts provided in each of the various topics covered, which will allow them to learn how claims develop and how various forms and letters are properly used in the management of a claim. Attendees will also receive a reference manual containing key documents they can refer to in the future. 

  

Complex Claims Management replaces Claims 3 and 4 and is for those with more claims handling experience (generally those with at least three years claims experience).  In this course, we will tackle the more complicated areas of claims management such as:  permanent work restrictions, tips for preparing your best defense, claim reopening, worker legal representation, claim disputes (protests and appeals), use of vendors, occupational diseases and exposures, investigation, surveillance and fraud, third party claims and recovery, pensions and second injury fund relief, other laws that impact workers’ compensation, and teaming with the HR/employer representative.  There will be in-depth discussions on these advanced topics, as well as a review of key significant Board and court decisions and skill building exercises. Calculations will not be addressed in this course. Attendees will receive a reference manual containing key documents they can refer to in the future. 

As an added feature, attendees of both courses will take both a pre-class and post-class quiz, so that we can measure the effectiveness of the instruction provided.

Please note that time loss, LEP, and PPD calculations are not components of these training courses.  For calculations training, please register for the Calculations Webinars at: http://www.wsiassn.org/public/training_programs.html

IMPORTANT NOTE

These courses are now two-day courses.

Split registrations are not provided for.

 

Click Here To REGISTER for
Introduction to Claims Management - October 12-13, 2009

Click Here To REGISTER for
Complex Claims Management - November 16-17, 2009

 

INTRODUCTION TO CLAIMS MANAGEMENT COURSE INSTRUCTORS

Craig Bock - Bock Consulting

Kathryn Kunkler - Keehn Kunkler

Deanna Moran - Life Care Centers of America

 

COMPLEX CLAIMS MANAGEMENT COURSE INSTRUCTORS

Craig Bock - Bock Consulting

Kathryn Kunkler - Keehn Kunkler

Deanna Moran - Life Care Centers of America

 

Who Should Attend Introduction to Claims Management

• Anyone who has an interest in self-insured workers’ compensation issues in Washington State
• Claims assistants, medical only claims examiners, new time loss claims examiners, and seasoned examiners new to Washington laws
• Self-Insured Employer representatives and HR people and vendors who want a basic understanding of workers’ compensation claims handling
• Those performing claims oversight of State Fund Employers (new or little experience)
• Those planning to register for IIU’s Washington Worker’s Compensation Professional designation courses in the future

 

Who Should Attend Complex Claims Management?

• Experienced claims examiners (generally 3 years claims experience)
• Workers’ compensation supervisors
• Seasoned claims examiners that are new to Washington Workers’ Compensation
• Those interested in exploring the situations that complicate claims handling, such as permanent work restrictions, third party involvement, and claim disputes
• Those performing claims oversight of State Fund Employers (experienced)
• Those preparing for Certification Testing or planning to register for IIU’s Washington Worker’s Compensation Professional designation

 

Please note that time loss, LEP, and PPD calculations are not components of these training courses.  For calculations training, please register for the Calculations Webinars at: http://www.wsiassn.org/public/training_programs.html

 

Click Here To REGISTER for
Introduction to Claims Management - October 12-13, 2009

Click Here To REGISTER for
Complex Claims Management - November 16-17, 2009

Claims Management Training Series Agenda

Introduction to Claims Management Agenda

Registration and Continental Breakfast at 8:00 AM both days

Topics:

History of Workers’ Compensation

Introduction of Sample Claim

Investigation

Communication

Medical Management

Disability Management

Litigation Management

Integrating Investigation, Medical, Disability & Litigation Management

Reserving

Claim Closure

Permanent Partial Disability Compensation

Wrap up at 5 pm both days

Click Here To REGISTER for
Introduction to Claims Management - October 12-13, 2009

 

Complex Claims Management Agenda

Registration and Continental Breakfast at 8:00 AM both days

Topics:

Permanent Work Restrictions and Return to Work

Tips for Preparing your Best Defense

Claim Reopening

Worker Legal Representation

Claim Disputes

Use of Vendors

Occupational Diseases and Exposures

Investigation, Surveillance and Fraud

Third Party Claims and Recovery

Pensions and Second Injury Fund

Other Laws which Impact Workers Compensation

Teaming with Human Resources/Employer Representatives

Wrap up at 5 pm both days

Click Here To REGISTER for
Complex Claims Management - November 16-17, 2009

 

Continuing Education Credits

Washington Certified Claims Administrator Continuing Education Credits have been applied for the Complex Claims Management Course, and any credits awarded will be posted that information becomes available.